Return and Refund Policy

Thank you for shopping at SETMI INDIA.

Welcome to our Return and Refund Policy. We invite you to review our policy if you feel unsatisfied with your purchase. The following terms apply to any products you purchase from our store. You can also view our Privacy Policy for more details on data usage.

1. Interpretation and Definitions

Capitalized words have specific meanings under these conditions. These definitions hold the same meaning in singular or plural forms.

Definitions for this Return and Refund Policy

• Company refers to SETMI INDIA. We also use "We", "Us", or "Our" to refer to the company.
• Goods refer to the items we offer for sale.
• Orders mean a request by you to purchase Goods.
• Website refers to SETMI INDIA, accessible from our homepage.
• You means the individual or company accessing our Service.

2. General Return Policy Guidelines

• You can return eligible Goods within 7 days from the purchase date.
• You must keep the Goods in their original packaging to qualify for a return. You must also return them in brand-new condition.
• We cannot accept returns for the following Goods:
  • We do not accept custom or personalized items.
  • We reject items that deteriorate rapidly or pass their expiry date.
  • We refuse unsealed items due to health or hygiene reasons.
  • We cannot accept items mixed inseparably with other products after delivery.
• We reserve the right to refuse returns for items failing these conditions.

3. Product Exchange Policy

• We only exchange Goods if you return them in brand-new condition.
• We will deny your exchange request if we find breakage, body damage, or mishandling.
• We offer no refunds for products sent back for exchange. We only exchange products for new or alternative items.

4. Hardware Warranty Terms

• Warranty Period: The warranty period varies from product to product. The warranty starts from the purchase date on your invoice.
• Conditions: We accept defective products under warranty if you submit a formal request. You must wait for our confirmation before sending the item.
• Required Documentation: We require a copy of your invoice showing the purchase date and serial number. You must also provide a clear definition of the defect.
• Warranty Exclusions: Our warranty does not cover:
  • Basic accessories such as washers or nuts.
  • Normal wear and tear of the product over time.
  • Unauthorized repairs or interventions by outside personnel.
  • Transportation shocks or shipping damage. You can read more about shipping standards on the India Post website.
  • Improper installation contradicting safety standards or the user manual.
  • Failures caused by corrosion, rust, humidity, sand, or extreme temperatures.
• Warranty of Repairs: Repairing or replacing parts does not extend your original warranty period.

5. Steps for Returning Goods

• We will send a Return Approval Email within 10 working days after confirming your warranty scope.
• You bear the cost and risk of returning the Goods to our facility. You must send the Goods to the address in the Return Approval Email.
• We highly recommend using an insured and trackable mail service. We hold no responsibility for Goods lost during return shipment.
• We will return non-compliant products to you at your own expense.
• You must pay shipping fees for returning flawless products. We store improperly returned products for a maximum of 1 month. We reserve the right to destroy them after this period.
• Fees: You pay shipping fees for returning defective products. We pay shipping fees when delivering repaired products back to your address in India.
• Address: You must return products within 15 days of receiving our confirmation.
• Diagnosis: Our After-Sales Service establishes a failure diagnosis upon receiving the product. We repair or exchange items within the warranty scope. We may also issue a credit note for direct purchases.
• Duration of Repair: We commit to resolving returns as quickly as possible. The average repair duration takes 15 working days.

6. Contact Us for Support

Please contact us if you have any questions regarding returns, exchanges, or warranty claims.

Email: info@setmiindia.com